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1. How often do you read my meter?

Meters for residential water customers are read every other month, and the resulting bills are due on the 10th of the following month. When applying for water service, a customer service representative should be able to determine whether your due date for payment will be even or odd-numbered months.

2. What payment methods are available to pay my water bill?

Payments for water services may be made by cash, check or Money Order made out to the “City of Danville” or by registering for the Automated Clearing House/Direct Debiting program Monday through Friday between the hours of 8:30 am to 5 pm. There is also an after-hours drop box available at the entrance of City Hall and a drive-up drop box in the back parking lot. When using dropbox or paying by mail, please make sure that your check includes either the Book and Account numbers or the service address.

3. What if I can't pay my bill on time?

Bills are due by the 10th of the month. Payment plans are available only before the due date of the 10th and only two payment plans may be approved per year. Delinquent notices are mailed and due approximately two weeks later. The delinquent notice includes a 10% penalty and payment is due on the due date listed on the notice. This is considered an extension and no other extensions will be approved after the due date of the delinquent notice.