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Advanced Metering Infrastructure (AMI)

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1. Why is my water meter being replaced?

Over time, water meters become less accurate and can provide inaccurate readings. By replacing meters, our city will be able to bill more accurately and efficiently for water usage. In addition, the new system will include an automatic meter reading technology that will save labor time, prevent any recording errors, minimize wear and tear on vehicles, minimize the need for the city to go on the private property of residents, and potentially allow leaks to be identified earlier by analysis of data collected.

2. Does this mean my bill will be increasing?

Not necessarily. In cases where rates remain consistent, the new meters will simply record consumption more accurately. In some cases, your bill may increase, but only if the current meter is underreporting usage. Presently some residents are paying for the water they are actually using, while other residents are only paying for a fraction of their usage. This condition is not fair to all residents. Discussions have already been held within the Utility Department and the City does not intend to make bills retroactive where under-billing has been noted. The new system will ensure fairness and equality for all the residents and businesses from this point forward.

3. When will this work be performed?

The work started the week of January 8, 2018. The entire project will take approximately 8 months. In most cases, the transition will be completely transparent and will not affect the residents. The majority of the work will be performed during normal working hours of 8 am to 5 pm, however, for some customers, it may be necessary to do evening hours.

4. How will this affect my service?

A contractor will come to your residence and replace your meter. The meter will be checked to verify that no water is presently in use. If no water is being used the meter will be replaced. There will be interruption of service for approximately 30 minutes during the change, but after that it will be the same great service (and even better) that you've come to expect.

5. How long will it take?

In most cases, it's a simple procedure that will require about 30 minutes.

6. How do I know who is authorized to do the work?

We have contracted with Harshaw Trane and Utility Metering Solutions to conduct this service. They will be driving Utility Metering Solutions trucks, wearing bright yellow/green shirts identified by the "Utility Metering Solutions Meter Replacement Team" and carrying appropriate identification.

7. I'm on vacation or not available that day. Whom do I call?

In most cases, it will not be necessary for anyone to be home. The majority of the work will take place near the street in the meter box. If you have any questions or concerns, contact the utility billing department at 859-238-1200.

8. Why was I not able to turn on my water after the meter was installed?

In rare instances, the main cut-off valve to your home may be left off. This will occur when the Utility Metering Solutions installation team is not able to pressurize your home following the installation. The normal cause of this condition is when an inside spigot is opened during the installation and subsequently left open. The water is not turned back on to ensure a sink or bath tub does not overflow with the resident not home to turn the water off. In these cases, your water will be left off and a door hanger will be left on your door providing you a point of contact to call to have your water turned back on immediately.

9. Is there any special care or maintenance that I need to do to my new meter?

No, your new meter does not require any maintenance by the homeowner. As before, the City will take care of all maintenance. However, please know that this new meter has transmitting technology on it that allows your meter to be read remotely.

10. If I own a business will my water be turned back on immediately?

The contractor will contact you and schedule a time that will be convenient with your operation that will be least impactful upon your operation.

11. I still have questions, where can I get additional information?

The City is working with Utility Metering Solutions to answer everyone's questions as thoroughly as possible. We have taken the following steps to answer your questions:

1. A project overview and updates will be posted on the website for the city and can be found on our AMR page.
2. Residents may contact the Water Billing Office at 859-238-1200

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Alcoholic Beverage Control (ABC)

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1. Retail Sales of alcoholic beverages for delivery, to-go, or take-out

(1) If authorized under its licensing statute, a license holder with the privilege of selling alcoholic beverages by the drink at retail shall be permitted to sell alcoholic beverages by the drink in a sealed container, and by the package in sealed original containers, on a delivery, to-go, or take-out basis, as follows:

(a) The sale of alcoholic beverages pursuant to this section shall be in conjunction with the purchase of a prepared meal and only in quantities that a reasonable person would purchase with a meal;

(b) Deliveries, if applicable, shall be made in a vehicle operated and owned by the licensee, the licensee's employee, or an independent contractor or

agent; and

(c) Any person delivering alcoholic beverages shall be at least twenty-one (21) years of age.

Additional Info - KRS 243.081

2. What are Quota Licenses

There are a limited number of liquor drink ("LD") licenses and liquor package ("LP") licenses available in a wet territory. These are referred to as "quota" licenses. In counties containing second to fourth class cities, one (1) LP license is available for every 2,300 county residents, and one (1) LD license is available for every 2,500 county residents. 804 KAR 9:010. The ABC Board can set lower city LP and LD quotas and have for other cities. They have indicated that Danville will be eligible for six (6) LD and six (6) LP licenses.

3. Does an application for an alcohol license require prior local approval?

If a city or county has a corresponding local ABC license (KRS 243.070), the local ABC Administrator must first grant local license approval before an applicant can obtain a state license.

4. Can minors be on licensed premises where alcohol is sold?

Generally, a licensee cannot permit a minor less than twenty-one years of age to remain on any premises where alcoholic beverages are sold by the drink or consumed on the premises. There are numerous exceptions to this rule see KRS 244.085 and 804 KAR 5.070.

5. Can the city impose fees for the privilege of manufacturing and trafficking in alcoholic beverages?

The legislative body of any city or a consolidated local government in which traffic in alcoholic beverages is not prohibited under KRS Chapter 242 may impose license fees for the privilege of manufacturing and trafficking in alcoholic beverages. Only those licenses set out in this section shall be issued, and the fee for each shall not exceed the specified amount set out in KRS 243.070.

6. My customers love Texas Hold'Em. Can I host a game with a small buy in?

Permitting gambling is a crime in Kentucky. If there is a buy-in, no matter how small, and a cash payout or other reward, no matter how small, it will be construed as gambling under Kentucky Law. Licensees commit a crime when they permit gambling on their premises, even if they do not receive a "cut" or profit from the game. The criminal penalties include a fine of up to $250.00 and/or 90 days in jail for an individual and a fine up to $5,000.00 for a corporation. In addition, the ABC will administratively cite the licensee resulting in large civil fines, license suspension, or even revocation.

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Annual Hydrant Testing & Flushing

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1. Why do we test fire hydrants?

Testing ensures that hydrants are in full working order and verifies their flow capacity. Someone could also accidentally turn off the fire hydrant water valve and it would not be noticed until it is needed during a fire.

2. How do we test a fire hydrant?

In order to determine that a fire hydrant is capable of meeting fire flow requirements, Danville Fire Department employees must open the hydrants and discharge water from the hydrant at a very high flow rate.

3. What will the Fire Department be testing?

The Fire Department tested:

• Flow pressure: Pressure that is flowing
• Residual pressure: Available water pressure that is left over during flow
• Static pressure: Available water pressure

4. How does this affect the area where the testing takes place?

While fire hydrant testing is a routine maintenance procedure, it may result in temporary inconveniences. High flow rate discharge during testing disturbs sediments in the water distribution system. This often results in brown or rust-colored water. Hydrant testing may also reduce regular water pressure. Reduced water pressure should only be intermittent as the hydrants are being tested. Your regular water pressure will return to normal once the flow testing is complete.

5. What should you do while hydrants are being tested on your street?

We recommend that you turn off your taps for 10 to 20 minutes while crews are testing the fire hydrants on your street and do not do laundry during that time. This should allow work crews enough time to complete the test. When work crews have left the area, turn on one of the cold water taps in your home for a few minutes to flush out the system. If you detect brown or rust-colored water, do not drink the water or wash your laundry. While discolored, the water is not harmful.

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Boil Water Advisory

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1. What is a Boil Water Advisory?

A Boil Water Advisory is issued as a precautionary measure when there is a POTENTIAL for contamination.

A Boil Water Order is issued when contamination has actually been confirmed in the water system.

2. What is the proper way to disinfect my water so that it is safe to drink?

The preferred method of treatment is boiling. Boiling water kills harmful bacteria and parasites (freezing will not disinfect water). Bring water to a full rolling boil for 1-2 minutes to kill most infectious organisms. Timing starts when the water starts to bubble. Boiling it longer than 3 minutes may adversely affect water quality and taste. Cool the water then place in clean containers for use.

3. Is potentially contaminated water safe for washing dishes or clothes?

Yes, if you disinfect dishes and other food contact surfaces by immersing them for at least 1 minute in tap water that contains 1 teaspoon of unscented household bleach per gallon of water. Allow dishes to completely air dry. Most household dishwashers do not reach the proper temperature to sanitize dishes.

Laundry water does not need to be treated, it is safe to wash clothes in tap water.

4. Can I use this water for bathing?

Unless specifically listed, water may be used for showering, baths, shaving and washing, so long as care is taken not to swallow or allow water in eyes or nose or mouth.

5. Should I give my pets boiled or bottled water too?

Yes, this is a good idea because many pets can get some of the same diseases as humans and in turn give these diseases to their owners.

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Finance

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1. What water bill payment methods are available?

Payments for water services may be made in person at City Hall by cash, check, or Money Order made out to "City of Danville", credit card/debit card online by clicking our Online Payments button on our website homepage, or by registering for the ACH/Direct Debiting program Monday through Friday between the hours of 8:30 am and 5 pm. There is also an after-hours drop box available at the entrance of City Hall and a drive-up drop box in the back parking lot. When using the dropbox or paying by mail, please make sure that your check includes either the Book and Account numbers or the service address.

2. How often do you read my meter?

Meters for residential water customers are read every other month, and the resulting bills are due on the 10th of the following month. When applying for water service, a customer service representative should be able to determine whether your due date for payment will be even or odd-numbered months.

3. What if I can't pay my bill on time?

Bills are due by the 10th of the month. Payment plans are available only before the due date of the 10th and only two payment plans may be approved per year. Delinquent notices are mailed and due approximately two weeks later. The delinquent notice includes a 10% penalty and payment is due on the due date listed on the notice. This is considered an extension and no other extensions will be approved after the due date of the delinquent notice.

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Fire Department

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1. Where can I find contact information for local resources?

This is a local resource directory containing many different agencies and their contact information.

2. Where can I find information about what to do after a fire?

View a guide to help you understand what to do after a fire.

3. Where can I find information about Community Preparedness?

Visit the Kentucky Office of Homeland Security for more information.

4. Where can I find additional information regarding health, law enforcement, and preparedness?

View a listing of various agencies that can be of assistance.

5. How can I get a child seat inspected or installed?

The Danville Fire Department has on-staff certified child seat technicians. We will inspect and help with installation by appointment, call 859-238-1211 to schedule. We prefer to manage car seat requests after 4 pm on weekdays because daily work assignments and fire/emergency calls still take precedence. We cannot guarantee a technician will be available for walk-in requests.

6. Does the Danville Fire Department have a smoke detector program?

Yes, We have a limited number of smoke alarms to install. We are focusing on the elderly and families with small children. Interested parties can call the fire department at 859-238-1211 to set up an appointment.

7. Can I get a fire station tour?

With some notification, you usually can. We handle walk-ins regularly, but we have a better organized and more focused tour when we have some notification ahead of time. We accommodate most reasonable requests, although we do need to respect the privacy of our firefighters since they live here 24 hours at a time.

8. Do I need a fire escape ladder?

Read this note we posted on the Danville Fire Department's Facebook page.

9. Why does the Fire Department flow test hydrants?

Fire hydrants are flow tested twice a year in Danville, and annually in the rest of Boyle County. This is done to flush the water mains, determine available water pressure for firefighting purposes, and identify problems with the system for repair. Testing occurs in the spring and the fall of the year.

10. What can I burn? What restrictions apply?

By state law, you can only burn developed brush, such as tree limbs and storm debris, on-site. Construction materials, household waste, scrap wood, pallets, and leaves cannot legally be burned. Open burns must be a safe distance from buildings, power lines, property lines, and should not be done under extremely dry or windy conditions.

11. Where do I get a burn permit? Is there a fee involved?

Inside the City of Danville, contact the Fire Department at 859-238-1211. In Boyle County, please contact the Boyle County Fire Protection District at 859-236-8238. No fee is involved, but an on-site inspection may be required before a permit is issued.

12. How can I become a firefighter?

Applications are available from Human Resources at City Hall or you can check our job postings. You must have a high school diploma or a GED and you must have a valid Kentucky driver's license, by state law.

13. How can I become a part-time firefighter?

The same qualifications for full-time personnel apply for part-time personnel. Part-time personnel is limited to no more than 35 hours per week and not more than 1,200 hours annually. Part-time hire processes are held as needed.

14. Does the fire department clean chimneys?

No. We will usually provide a list of independent businesses that offer chimney-cleaning services, but we do not recommend or single out any particular service. If a homeowner experiences problems with their chimney, we can come out and examine the chimney for potential fire hazards or similar issues.

15. What can I do if my water is discolored?

Sometimes during fire hydrant testing, people experience a temporary discoloration due to sediment in the water lines. In most cases, running the tap for a minute will resolve the problem. The Fire Department will publish and announce on the radio when hydrant testing occurs, so people can plan ahead and avoid issues with the water discoloration. View more information about hydrant testing.

16. What about my pets during a fire?

Prevent Your Pet from Starting Fires

• Extinguish open flames - Pets are generally curious and will investigate cooking appliances, candles, or even a fire in your fireplace. Ensure your pet is not left unattended around an open flame and make sure to thoroughly extinguish any open flame before leaving your home.
• Remove stove knobs - Be sure to remove stove knobs or protect them with covers before leaving the house. According to the National Fire Protection Association, a stove or cooktop is the number one piece of equipment involved in your pet starting a fire.
• Invest in flameless candles - These candles contain a light bulb rather than an open flame and take the danger out of your pet knocking over a candle. Cats are notorious for starting fires when their tails turn over lit candles.
• Beware of water bowls on wooden decks - Do not leave a glass water bowl for your pet outside on a wooden deck. The sun's rays when filtered through the glass and water can actually heat up and ignite the wooden deck beneath it. Choose stainless steel or ceramic bowls instead.

Keep Your Pets Safe

• Keep Pets Near Entrances When Away From Home - Keep collars on pets and leashes at the ready in case firefighters need to rescue your pet. When leaving pets home alone, keep them in areas or rooms near entrances where firefighters can easily find them.
• Secure Young Pets - Especially with young puppies, keep them confined away from potential fire-starting hazards when you are away from home such as in crates or behind baby gates in secure areas.
• Since Pets Left Alone Can't Escape a Burning Home - Consider using monitored smoke detectors which are connected to a monitoring center so emergency responders can be contacted when you're not home. These systems provide an added layer of protection beyond battery-operated smoke alarms.
• Affix a Pet Alert Window Cling - Write down the number of pets inside your house and attach the static cling to a front window. This critical information saves rescuers time when locating their pets. Make sure to update the number of pets listed.

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Home - FAQs

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1. How do I pay my city water bill?

Answer goes here...

2. How do I get a new trash can lid?

Answer goes here...

3. How do I apply for a job with the City?

Answer goes here...

4. My trash didn't get picked up, what should I do now?

Answer goes here...

5. How do I get a garage sale permit?

Answer goes here...

6. How can I see the agenda for an upcoming City Council or Board meeting?

Answer goes here...

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New Residents

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1. How often do you read my meter?

Meters for residential water customers are read every other month, and the resulting bills are due on the 10th of the following month. When applying for water service, a customer service representative should be able to determine whether your due date for payment will be even or odd-numbered months.

2. What payment methods are available to pay my water bill?

Payments for water services may be made by cash, check or Money Order made out to the “City of Danville” or by registering for the Automated Clearing House/Direct Debiting program Monday through Friday between the hours of 8:30 am to 5 pm. There is also an after-hours drop box available at the entrance of City Hall and a drive-up drop box in the back parking lot. When using dropbox or paying by mail, please make sure that your check includes either the Book and Account numbers or the service address.

3. What if I can't pay my bill on time?

Bills are due by the 10th of the month. Payment plans are available only before the due date of the 10th and only two payment plans may be approved per year. Delinquent notices are mailed and due approximately two weeks later. The delinquent notice includes a 10% penalty and payment is due on the due date listed on the notice. This is considered an extension and no other extensions will be approved after the due date of the delinquent notice.

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Parks and Recreation Main

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1. What are your Operating Hours?

Sunday: 1:00PM-5:00PM

Monday: 6:00AM-8:00PM

Tuesday: 6:00AM-8:00PM

Wednesday: 6:00AM-8:00PM

Thursday: 6:00AM-8:00PM

Friday: 6:00AM-7:00PM

Saturday: 8:00AM-3:00PM

2. When does the Bunny Davis Pool open?

Opening weekend for the pool is Memorial Day weekend.

3. When is the last weekend for the Bunny Davis Pool?

The pool is officially closed after Labor Day Weekend.

4. Can I have my dog off the leash throughout Millennium Park?

No, all dogs must be on leashes. Check out the Chocwalk Dog Park located in the back of Millennium Park! It is a fenced area that you may take your dog off of its leash in.

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Parks and Recreation Programs

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1. Is there a sibling discount?

Yes, there is a sibling discount applied to any transaction done with multiple children.

2. Can my child participate in Danville - Boyle County Parks and Recreation programs even though we live out of county?

Absolutely, but there will be a $10.00 out of county fee applied.

3. Can I register my child in a program after the registration deadline?

In most cases, yes, but there will be a $10 late fee applied to your total.

4. Can I add a request for my child's sports team?

No, we no longer accept requests.

5. How do I volunteer to coach?

You will need to fill out a coaching application. Those applications can be found here.

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Parks and Recreation Rentals

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1. If I have the shelter rented out and it rains, can I get my money back?

Yes, we will give a full refund for weather-related cancellations ONLY.

2. Can I rent out a facility online?

Yes you can! Check out our new CivicRec site. 

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Police Department

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1. How do I obtain a copy of my collision/crime report?

You can come to the police department between 8:30 am and 5 pm. Monday through Friday and speak with the records clerk. She will ask for your name and the location of the incident, or you may provide the report number if the officer gave it to you at the time of the incident. The report division staff will provide you with a photocopy of your report.

2. How many officers does the department have?

The Danville Police Department is currently authorized for 37 sworn officers and 2 non-sworn clerical staff. 

3. How do I sign up for a "ride-a-long" with the department?

Come to the police station on Main Street and ask to speak to a supervisor. They will provide you with some simple paperwork that will enable the department to schedule a ride time for you. Note: the ride-a-long program is generally restricted to citizens of Danville/Boyle County, potential employees, and/or employees of other social service and criminal justice agencies.

4. Is the department hiring police officers at this time?

The Police Department takes applications at any time through the human resources department at the Danville City Hall. Notice will be posted on this website and in several area newspapers when the department is actively seeking to fill a vacant position, and people with applications on file will be contacted by the human resources department.

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Snow Removal FAQ

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1. How does the City determine the order in which it clears snow from streets?

The City prioritizes hills, high traffic areas and streets providing access to the hospital. Drivers then proceed to plow the remaining City streets using predetermined routes to optimize time.

2. Does the City plow all streets?

All City-maintained streets are plowed during heavy snow events.  The City does not remove snow on State routes which can usually be identified by having a number such as Perryville Road (U.S. 150).

3. Who determines when snow plows are deployed?

The City Public Works Department in conjunction with Danville 911 and Danville Police will determine when conditions require treatment.

4. How long does it take to treat the entire City?

It takes approximately 4 hours for City plows to complete one pass through the entire City depending on storm severity and equipment.

5. How many trucks are utilized?

The City utilizes 6 trucks equipped with plows and salt boxes.

6. How much salt does the City use?

The City uses approximately 50 tons of salt per storm event.  This typically amounts to approximately 800 tons per year.

7. How much salt can the City store?

The City can store approximately 300 tons in the salt storage building off of South Second Street.  This is enough to cover 5-6 storm events.

8. Who should I call if I feel like my street has been missed?

During business hours, contact Public Works Office at 859-936-6835.  Outside of business hours, contact the Public Works Garage at 859-238-1230.

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Solid Waste & Recycling

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1. What does single stream mean?

Single stream (also known as fully commingled) recycling refers to a system in which all paper fibers and containers are mixed together in a collection truck, instead of being sorted into separate commodities (newspaper, cardboard, plastic, glass, etc).

2. Who picks up my recycling?

Republic Services can be reached at 859-936-0957.

3. What happens to my recyclables?

It goes to a Municipal Recycling Facility (MRF) - an owned and operated facility by and in the City of Lexington.

4. Do I really put everything in my recycle container loose?

Everything but shredded paper, it must be in a clear plastic bag. Single Stream Recycling is all about keeping the material loose.

5. If Single Stream Recycling is all about keeping my material loose than why must I bag my shredded paper?

When the material is brought into the Municipal Recycling Facility (MRF) trucks dump the material on the floor. The loose shredded paper would be hard to capture, but in bags, the operators can separate and maintain the quality of the product.

6. What if I do not want a recycling container?

Oh no, please don’t! But if you must, call Republic Services at 859-936-0957.

7. What happens if the container at my house becomes damaged or lost?

Republic Services will replace any damaged or lost container. Please contact them at 859-936-0957 to report your issue.

8. How and when should my container be put to the curb?

For collection, place the container as close as possible to the curb or roadside, not on the street. Make sure the container is at least 3 feet from mailboxes, parked cars, trees, light posts, and the handle and lid hinge is facing your residence. Please ensure the lid is closed to prevent damage to cart(s). Place your cart out the night before and do not forget to return your cart to the house when it has been emptied.

9. How will I know when my recycling will be picked up?

A collection schedule (PDF) has been provided with your container when it was issued.

10. How will holidays affect my pick up schedule?

This schedule applies to all residential services (trash and recycle). Republic Services will observe the following Holidays:

• New Years Day
• Memorial Day
• Fourth of July
• Labor Day
• Thanksgiving Day
• Christmas Day

Republic Services will not be servicing residential customers on these Holidays. Republic Services will be adjusting its service schedule by one day. For example, if the Holiday is on a Monday, the service would be as follows:

• Monday service will occur on Tuesday
• Tuesday service will occur on Wednesday 
• Wednesday service will occur on Thursday 
• Thursday service will occur on Friday 
• Friday service will occur on Saturday

Check the local newspaper or call Republic Services at 859-936-0957.

11. My apartment complex is littered with unused recycle containers because we all use one until it is full and then go to the next. We never fill them all, what can we do?

Have your landlord or apartment manager call Republic Services at 859-936-0957 and they will pick up any unused or unwanted containers.

12. What if I have more recyclables than my container can hold before my next pick-up day?

You can put your excess material next to the container in a paper bag, cardboard box, or plastic tote. If you regularly produce more than your container can hold, call Republic Services and request another container, there is no extra charge.

13. Will the container be very heavy once it’s full?

The design of the new containers provides leverage to assist maneuvering. Many residents have found this makes using a cart easier than lifting a filled 18-gallon bin or box of recyclables.

14. What if weather conditions cause my recycle can top to blow open?

Use a brick or rock to hold it down. Allowing water to get into the container can cause the paper to degrade.

15. Can I recycle caps, lids, and plastic bags?

No. Caps, lids, and plastic bags cannot be recycled curbside. Plastic bags can be recycled at your grocery store or Gose Pike Convenience Center.

16. Should I remove the labels on my bottles, cans, and jars?

No, you can leave the labels on.

17. Should I rinse my bottles, cans, and jars?

Yes. Conserve water by using dishwater, bathwater, or rainwater.

18. Where can I recycle books?

Books can be recycled at the curb if you rip off the hardcover and rip out the pages so it is not so thick and you can just drop them off whole at the Gose Pike Convenience Center, or donate to charity.

19. Electronics and household batteries are not accepted at the curb, where can I recycle them?

Gose Pike Convenience Center accepts electronics and batteries. You can contact them by calling 859-238-1106. Their hours are Monday through Saturday, 7 am to 5 pm.

20. What about my personal documents, are they secure?

All personal documents should be shredded. Boyle County Recycle Center has a paper shredder that shreds 2 tons per hour free of charge to residents, businesses, industries, and schools. Call 859-238-1116 for more information.

21. What is a waxy paper box? I noticed they were not allowed in the recycling container?

Waxy paper boxes are paper boxes that can be refrigerated or frozen such as frozen pizza and soda boxes. They cannot be recycled at the curb. But, you can recycle soda and beer boxes at the Gose Pike Convenience Center Pike 859-238-1106.