My Account
If you have not created an account, please see the registration information below.
DUE DATE:
Payments are due on the 10th each month.
Bills are automatically mailed through a third-party each month. Failure to receive your bill in the mail does not relieve liability. Please contact the USPS If you are experiencing mail delays.
Register for Online Account
Registering your account with Invoice Cloud is encouraged. With Invoice Cloud you can manage payments and see your past bills, receive notifications and more.
Register your account
*Have your account number ready. You can find it on your latest bill or contact the water department at 859-238-1200, option 1 and 2, to receive it*
Additional Services/Resources:
- How to enroll - Autopay (PDF) (Customers who were previously enrolled in ACH (automatic payments) will not be required to re-enroll. However, those customers will need to register or contact the water department at 859-238-1200, option 1 and 2, to change any payment information in the future.)
- How to Enroll - Paperless Billing
- How to Enroll - Pay by Text (you may also request this service with a representative at anytime!)
- Invoice Cloud Frequently Asked Questions
- Payment Options
DELINQUENT ACCOUNTS: Delinquent notices are not mailed but customers may receive a courtesy call as a reminder. It is very important that you have provided updated contact information to the City of Danville Utilities Department for such communication. Please contact the office to update your information, if necessary. Unpaid bills are subject to disconnection. A $25 reconnection fee is assessed at the time of disconnection. After 7 days, if the account remains disconnected, an additional $25 will be charged for reconnection.
ASSISTANCE: If you are unable to pay your utility bills, assistance may be available through the Bluegrass Community Action Partnership’s Low-Income Housing Water Assistance Program. Please contact their office at 859-236-2955 to discuss this program. Additional assistance may be offered through the Family Services Association of Boyle County - http://fsaboylecounty.org/