News Flash

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Over the past several weeks, Danville experienced an unusually long and challenging winter weather event, with repeated snowfall, freezing temperatures, and heavy ice. Throughout it all, City of Danville Public Works crews worked daily to keep roads passable and the community safe under difficult conditions.

One of the biggest challenges was severe ice compaction, layers of ice forming over snow. Crews made the careful decision to allow snowfall to buffer streets ahead of incoming ice. This strategy ultimately made plowing safer and more effective.

Roadway and Sidewalk Safety

As snow and ice melt, residents may notice potholes and other road deterioration, including blocked storm drains. Unfortunately, this type of damage is common after harsh winter weather events, heavy plow usage and repeated freeze–thaw cycles. While frustrating, it is largely unavoidable. The City of Danville works diligently to repair City streets as weather conditions allow.

Many sidewalks also remain hazardous and property owners are encouraged to clear sidewalks to their homes and businesses as soon as possible. 

What you can do:

• Drive cautiously and avoid visible hazards when possible
• Report potholes and roadway issues so crews can prioritize repairs
• Clear sidewalks and drains on your property

How to Report Issues

• Call City Hall at 859-238-1200
• Visit www.danvilleky.org and click “Report Issues”
• Download and use the DanvilleKY Mobile App
• For State roads, hazards can be reported to KYTC District 7 at https://transportation.ky.gov/DistrictSeven or by calling (859) 246-2355

Thank you for your patience, cooperation, and communication. As cleanup and repairs continue, please remain alert while driving and continue to report issues as you see them.

Due to the extreme cold, the City of Danville Municipal Utilities Department is providing a temporary extension for customers with delinquent accounts by postponing water service cut-offs until weather conditions improve. In the meantime, customers with delinquent accounts are encouraged to take prompt action to avoid service interruption when cut-offs resume.

To avoid processing delays of electronic payment methods, customers are encouraged to deliver payments to City Hall at 445 W Main Street in Danville, when safe travel is an option. Payments can also be made by phone at 866-771-1193, or additional payment methods may be found at www.danvilleky.org/payutilities.

Payments are due on the 10^th each month.  Accounts not paid by this date are considered delinquent and may be subject to disconnection.  

Customers who need assistance with their account may call the Utility Office at 859-238-1200 to discuss available resources or payment plans, where eligible.

As we continue to face colder than normal temperatures, we will continue to monitor water usage and system pressure. Please report discoloration or loss of water pressure to 859-238-1241 and take these steps to protect your pipes: 

• Insulate exposed pipes in basements, crawl spaces, garages, and exterior walls
• Allow faucets to drip slightly during extreme cold
• Open cabinet doors under sinks to allow warm air to circulate
• Disconnect and drain outdoor hoses