Reminder: The City of Danville Municipal Utilities will no longer be mailing delinquent notices. The information previously included on delinquent notices has been added to your regular monthly bill. If your account reflects a past-due balance, that information will appear in RED on your regular monthly bill.
We will continue to send reminder phone calls to customers with delinquent balances, and for other general information regarding utilities. If you have not done so already, please ensure we have your current contact information. Call the water department at 859-238-1200 , option 1 and 1, to inform a representative.
All utility bills are due on the 10th each month. The City of Danville has several different payment options. One of the options available is to pay with a debit or credit card. Customers should be aware that this payment option takes 24 hours or until the next business day to be applied to your utility account. This is very important to keep in mind when making a payment near or around the time for delinquent shut-offs.
If you are making a past due payment, please contact the Water Office by calling 859-238-1200 and choose options 1 and 1, to ensure that the payment has been credited to your utility account in order to avoid a disruption in service due to delinquent shut off.
If utility payments are provided by the customer via online payment, reconnect fees must be included before a customer is turned back on. The reconnect fees can also be paid in person separately but must be accounted for before the service can be provided.
Additionally, to reduce travel time for some City of Danville Municipal Utility customers and improve customer service, the City has begun accepting payments for water bills at Farmer’s National Bank branch locations in Junction City and Perryville. This service is at no additional charge to the utility customer or the City and will expand payment options for the utility customer. Payments made at these locations will take approximately 24 hours or one business day to be credited to your utility account. Any customer questions regarding their utility account will continue to be facilitated by City of Danville via phone or in-person at the water office in Danville.
